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OECD Publishing: OECD E-Government Studies E-Government for Better Government

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E-government is expected to improve the function of public administration and its relationship to the public. The good news is that information and communication technology (ICT) offers an array of tools to meet the promise of e-government. The bad news is that the reality has not yet caught up with the promise. To date, the approach to e-government has too often been driven by ICT solutions instead of user demand. While this has been effective for putting services online, it has led to a proliferation of websites, portals and electronic services that are incompatible, confusing and overlapping... not to mention expensive. Rather than simply adding a new service delivery channel, e-government can improve the services that governments offer. But this can only happen as part of an overall transformation of the processes, structure and culture of government. Some OECD governments are now applying a new "logic of e-government" to allow networked government organisations to share resources and deliver user-focused information and services. This requires a better understanding of what government does and how it does it from a whole-of-government perspective. Following a series of discussions among senior e-government officials held by the OECD in 2003 and 2004, this report focuses on the key challenge of e-government and, indeed, the core governance challenge for all public administrations: how to be more agile, responsive, seamless and accountable. This report looks at new thinking and practice in OECD countries in five different areas: User-focused e-government: making electronic services more responsive to the needs of citizens and businesses; Multi-channel service delivery: improving links between traditional and electronic services in order to promote service innovation and ensure access for all users; Approaches to common business processes: identifying common processes within government in order to achieve economies of scale, reduce duplication and provide seamless services; The business case for e-government: measuring and demonstrating the costs and benefits of ICT investments in order to prioritise and better manage e-government projects; E-government co-ordination: bringing a whole-of-government perspective to e-government initiatives and their management, while taking into account existing structures and cultures of government institutions.

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Aneko Yusagi: The Rising of the Shield Hero, Volume 6

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Naofumi and the other heroes encounter Rishia, a magic user who has been betrayed by Itsuki, and invite her to join their party, just as a massive monster bearing the appearance of a giant tortoise terrorizes the area.

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Anita Clenney: Embrace the Highland Warrior

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Praise for Awaken the Highland Warrior: "Full of twisty subplots and sexy, romantic fun." -- Publishers Weekly They were driven apart by a timeless secret... Cody MacBain let the woman of his destiny slip away. A member of an ancient clan of Scottish warriors, he grew up beside Shay Logan as her secret protector, but his heart compelled him to become more. Until Shay's true identity was revealed, and the fated pair's chance was gone... But danger will drive them back into each other's arms... Shay fell for the boy next door, suspecting nothing of the ancient secrets he guarded. After a stinging betrayal, she's determined to banish the memories of her first love forever. But the past can't let go, and the boy she once loved has returned to her a warrior determined to protect her from the unspeakable evil fate has planned... "Hard to resist...Clenney seamlessly weaves together Scottish warriors, demons, vampires, time travel, and two strong main characters...to form an intriguing story." -- RT Book Reviews "An alternative modern world peopled with interesting, exiting, and compelling characters." -- Booklist "One of the best books I have read in a while...All I can say is... I want more." -- Night Owl Romance Reviewer Top Pick, 5 stars

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Peter Tremayne: Master of Souls

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On a storm-driven night, wreckers drive a ship onto rocks off the coast of Ireland. An Abbess leading a pilgrimage is killed and the young religieuse with her abducted. An ageing scholar is murdered in the Abbey of Ard Fhearta. Do these events have a connection? Sister Fidelma and Brother Eadulf go to Ard Fhearta to examine the mystery. But the abbey stands in the territory of the Ui Fidgente, enemies of Fidelma and her brother, the King of Cashel, and danger threatens Fidelma and Eadulf from the moment of their arrival. What is the link that connects the crimes? Who is the mysterious 'master of souls' spreading death and corruption across the land? Has Uaman the Leper, Lord of the Passes, returned from the dead?

Though less well known than Charles and Mary Lamb's "Tales from Shakespeare," E. Nesbit's retellings of these plays are concise and straightforward, yet retain the magic of the Bard's language. "The Green Tiger's Illustrated Shakespeare" will make a delightful introduction to this essential body of literature. Introducing HILO a funny, action-packed, full-color new middle-grade graphic novel series that "Bone" creator Jeff Smith calls delightful. increase energy 'Lively...in giving us the daily details of their lives in the women's own voices Dunlop does them and us a fine service' New Statesman 'Dunlop is engaging Master of Souls free ebook in her personal approach. Her obvious feminine empathy with the venerable ladies she spoke to gives her book an immediacy and intimacy.' Daily Mail 'An in-depth picture of life in Britain's wartime intelligence centre...The result is fascinating, and is made all the more touching by the developing friendships between Dunlop and her interviewees.' Financial Times The Bletchley Girls weaves together the lives of fifteen women who were all selected to work in Britain's most secret organisation - Bletchley Park. It is their story, told in their voices; Tessa met and talked to 15 veterans, often visiting them several times. Firm friendships were made as their epic journey unfolded on paper. The scale of female involvement in Britain during the Second World War wasn't matched in any other country. From 8 million working women just over 7000 were hand-picked to work at Bletchley Park and its outstations. There had always been girls at the Park but soon they outnumbered the men three to one.

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Mark Millar,John Romita: Kick-Ass 3

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The grand finale of Mark Millar and John Romita Jr.'s blockbuster! With Hit-Girl in jail, Kick-Ass must lead the super-hero team Justice Forever. But heroes have been outlawed, leaving Kick-Ass to dodge both cops and some terrifying new foes! For the first time, Kick-Ass begins to doubt. Is he in too deep? Meanwhile, Hit-Girl starts running all the gangs in the joint, and a broken Red Mist gets an education from a terrifying crime boss. Soon every costumed hero is not only running from the law...they're running for their lives. As the body count rises, Kick-Ass must decide if bringing justice to the city is truly worth the price. Plus: the secret origin of Hit-Girl! How did litt le Mindy McCready earn her assassin stripes? Find out as KICK-ASS comes to its epic conclusion! COLLECTING: KICK-ASS 3 1-8

Celebrated historian John Hirst offers a fascinating exploration of the qualities that made Europe a world-changing civilisation. The Shortest History of Europe begins with a rapid overview of European civilisation, describing its birth from an unlikely mixture of classical learning, Christianity and German warrior culture. Over the centuries, this unstable blend produced highly distinctive characters - pious knights and belligerent popes, romantics spouting folklore and revolutionaries imitating Rome - and its coming apart provided the dynamic of European history in modern times. Accompanied by lively illustrations, The Shortest History of Europe is a clear, humorous and thought-provoking account of a remarkable civilisation. This new edition brings Kick-Ass 3 free download pdf the story into the present, covering the world wars and beyond.

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Antonia Van der Meer: Coastal Living Beach House Happy: The Joy of Living by the Water

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"This beautiful book is my new happy place. Dive in!" - Jonathan Adler Beach people are not only "house proud," but they are irrevocably "house "happy."" With a unique attachment to their homes, coastal dwellers and their homes exude a certain warmth and beauty found nowhere else. "Beach House Happy "reveals six routes to the happiness found in beach houses, exposing how the walls and windows, doors and floors, decor and architecture combine to create an atmosphere in which we can breathe easier and be our best selves. "

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Professor Emeritus of Religious Studies/Director of Publications Michael D Coogan PhD,Professor of Biblical Studies Marc Z Brettler,Professor of Theology Pheme Perkins: The New Oxford Annotated Apocrypha: New Revised Standard Version

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The premier study Bible used by scholars, pastors, undergraduate and graduate students, The New Oxford Annotated Bible offers a vast range of information, including extensive notes by experts in their fields; in-text maps, charts, and diagrams; supplementary essays on translation, biblical interpretation, cultural and historical background, and other general topics. Extensively revised-half of the material is brand new-featuring a new design to enhance readability, and brand-new color maps, the Annotated Fourth Edition adds to the established reputation of this essential biblical studies resource. Many new and revised maps, charts, and diagrams further clarify information found in the Scripture text. In addition, section introductions have been expanded and the book introductions present their information in a standard format so that students can find what they need to know. Of course, the Fourth Edition retains the features prized by students, including single column annotations at the foot of the pages, in-text charts, and maps, a page number-keyed index of all the study materials in the volume, and Oxford's renowned Bible maps. This timely edition maintains and extends the excellence the Annotated's users have come to expect, bringing still more insights, information, and perspectives to bear upon the understanding of the biblical text. BL The renowned New Revised Standard Version Bible translation, the scholarly standard for study of the Bible BL Wholly revised, and greatly expanded book introductions and annotations. BL Annotations in a single column across the page bottom, paragraphed according to their boldface topical headings. BL In-text background essays on the major divisions of the biblical text. BL Essays on the history of the formation of the biblical canon for Jews and various Christian churches. BL More detailed explanations of the historical background of the text. BL More in-depth treatment of the history and varieties of biblical criticism. BL A timeline of major events in the ancient Near East. BL A full index to all of the study materials, keyed to the page numbers on which they occur. BL A full glossary of scholarly and critical terms. BL 36-page section of full color New Oxford Bible Maps, approximately 40 in-text line drawing maps and diagrams. Classic but not stodgy, up-to-date but not trendy, The New Oxford Annotated Bible: 4th Edition is ready to serve new generations of students, teachers, and general readers.

Shortlisted for the Booker Prize, Our Fathers is a powerful reclamation of the past from one of Britain's most accomplished literary novelists. Hugh Bawn, modern Scottish hero and legendary social reformer, lies dying in one of the high-rise tower blocks he helped establish. His grandson Jamie comes home to watch over him, and it is Jamie who tells the story of their family, of three generations of pride and delusion, of nationality and strong drink, of Catholic faith and the end of the old left. It is a tale of dark hearts and modern houses - of three men in search of Utopia. The fact is, we all almost certainly know at least one or more sociopaths already. Part of the urgency in reading "The Sociopath Next Door" is the moment when we suddenly recognize that someone we know someone we Dust of Dreams free pdf worked for, or were involved with, or voted for is a sociopath. But what do we do with that knowledge? To arm us against the sociopath, Dr. Stout teaches us to question authority, suspect flattery, and beware the pity play. Above all, she writes, when a sociopath is beckoning, do not join the game.

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Caroline Kepnes: You

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Gone Girl meetsFatal Attractionin Caroline Kepnes' You, a chilling account of the twisted psychology behind unrelenting passion. When aspiring writer Guinevere Beck strides into the bookstore where Joe works he is instantly smitten. Beck is everything Joe has ever wanted: tough, razor-smart and sexier than his wildest dreams. He'd kill to have her. Soon Beck can't resist her feelings for a guy who seems custom made for her. When a string of macabre incidents tears her world apart there is only one person she can turn to. But there's more to Joe than Beck realises and much more to Beck than her perfect facade. The obsessive relationship quickly spirals into a whirlwind of deadly consequences...A chilling account of unrelenting, terrifying deceit, Caroline Kepnes' You is a thriller more perversely clever and dangerously twisted than any YOU have ever read.

Explores sado-magical workings from both submissive and dominant perspectives Before Jess was the new girl, there was Nick, Winston, Schmidt ...and The Douchebag Jar. Originally You download PDF devised to do nothing more than alter Schmidt's wardrobe, hairstyle, and personality, the Douchebag Jar has become an apartment-wide phenomenon, forever changing the way douche-like behavior is viewed, policed, and penalized. Compiled and annotated by Schmidt himself, The Douche Journals catalogs the jar's first years in existence. Every jar-worthy outfit, faux pas, and innuendo is captured exquisitely and for all time, transporting fans and scholars alike into the inner orbit of a master douche at the height of his powers. Comprehensive, unflinching, and fully illustrated, The Douche Journals delves deep into the annals of douchery.

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Olha Madylus: Film, TV, and Music: Multi-level Photocopiable Activities for Teenagers

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Containing over 40 activities specifically designed for teenagers, this is an ideal photocopiable resource for busy teachers. The activities cover three popular themes - Film, TV and Music - and they provide graded supplementary material for three different levels, elementary, intermediate and upper-intermediate, all in one book. Based on the theory of multiple intelligences, there is a variety of tasks including role-plays, quizzes, board games and debates which practise all four skills in a fun way. Each activity is supported by step-by-step teacher's notes and extension ideas ready to photocopy and go!

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